FAQs

  • We will deliver your order within 1-7 working days (depending on product availability).
  • The time for the arrival of the order starts from 12 pm to 10 pm (depending on the distance of the region and the number of orders at the delivery company).
  • We would like to note that we do not send shipments on public holidays or on Fridays.

Of course, you can cancel the order if the shipment is not delivered to you, and the full amount will be returned.

Yes, for all Emirates except for the Liwa region.

  • Delivery fee = 35 AED.
  • Delivery fees are 50 AED for the following areas (Al-Quaa, Al-Wagan, Nahil, Sweihan, Al-Khatem, Al-Khazna, Al-Dhahirah, Abu Kariya, Abu Samra, Ramah, and Al-Ghadeer).
  • Delivery charges for the western region (except Liwa) 60 AED.

Since our products are food products; We apologize for any product returns. If you are not satisfied with the products; Please contact us via email to solve the problem.

[email protected] 

  • You can pay by credit card only.
  • We apologize for not accepting cash on delivery, due to the COVID-19 pandemic and everyone’s safety.
  • We do not accept money transfers as there is currently no private account for the company.
  • If you do not receive the shipment within 7 working days; Please contact us and we will verify it.
  • Please note that we do not deliver shipments on public holidays or on Fridays.

You can use the promotional coupon code by typing it in the promotional coupon field on the checkout page.

The validity and method of preservation are explained in detail on the products page, under each product.

You can order through our store in the saffron market, click here

We are glad to cooperate with you. Please contact us via e-mail [email protected] .

Please write the two addresses in the notes field in the checkout page, with the appropriate date for each address, and coordination will be made with the delivery company.

There are pre-made gifts with a discounted price in the Gifts & Offers page (click here)

There are suggestions for use in:

  • Products page (under each product).
  • Recipe page ( click here ).

We are currently providing some of our products in:

Please contact them in advance, to ensure the availability of the required products.

We are pleased to communicate with you via WhatsApp or email

 [email protected]

 +971506998319

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